We suggest you to login through your admin mobile number on Swipe and try activating the user again.
To re-activate the user, please follow the below mentioned steps:
Step 1: Go to More
Step 2: Click on Users & Roles
Step 3: Select the User for which the renewal message is showing in the account>> Click on More >> Click on Deactivate
Step 4: Once the user is deactivated, follow the above mentioned steps and click on Activate
If you are still getting the renewal message in the user account, please reach to the swipe support.