Possible reasons for facing error while doing the E-Way Bill setup

E-Way Bill
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Below are some of the possible reasons for facing error while doing the E-way Bill setup:

  1. Use your GST registered mobile number: When linking Swipe with the E-way Bill portal, enter your GST-registered mobile number (not your Swipe-registered number). If you enter a different number, you won’t receive the OTP and can’t complete verification.

Example:

  • If your GST-registered mobile number is 9876100000 and you want to log into the E-way Bill portal, ensure you enter this same number to receive an OTP for verification.

What Happens If the Numbers Don’t Match?

  • If you enter a different mobile number (e.g., 9998887777) during the login attempt, the portal won’t recognize it and you will not receive the OTP. This prevents you from completing the verification process.

  1. GST credentials and GSP credentials are not the same: GST credentials are the login details associated with your GST account, while GSP credentials (Goods and Services Tax Suvidha Provider) are required to access E-way Bill features via a third-party software provider. For the setup, you must create and use GSP credentials specifically.

  2. Select Tera Software Limited as GSP name: When setting up, ensure you select Tera Software Limited as your GSP (Goods and Services Tax Suvidha Provider) and provide the necessary details to complete the setup.

  3. Laptop is mandatory for one-time E-way bill setup: A laptop must be used initially to complete the E-way bill setup. After this, you can use your mobile for generating E-way bills.

Kindly Note → Make Sure to enter Portal Username instead of API Username