How to resolve the “GSTIN is inactive” error while creating an e-invoice when the GSTIN is active on the GST portal?

General
1

If the GSTIN is showing as Active on the GST portal but you are unable to generate the e-invoice, please follow the steps below to resolve the concern:

Step 1: Go to the e-Invoice portal and search for the GSTIN under Taxpayer/GSTIN.

e-Invoice Taxpayer Search

Step 2: Enter the required details and click on the Update button to refresh the GSTIN status from the GST Common Portal.

Step 3: Once the GSTIN status reflects as Active, retry generating the e-invoice.