To create a sales return/ credit note without selecting the product, please follow the below mentioned steps:
Step 1: Go to “Sales return/ Credit notes section” >> Click on “create sales return/ credit note”.
Step 2: Turn on the toggle button to “create document without selecting product”.
Step 3: Select “Customer” >> “Add Description” >> “Add the required details” >> Click on “Save”.
Disclaimer: Creation of credit notes without HSN codes for discounts, additional charges, etc., may lead to a mismatch between the Sales Summary and HSN Summary in GSTR-1 filing. Such mismatches can result in the auto-issuance of notices by GST department. Create this document at your own discretion.