SwipeAI is designed to help you work more efficiently by assisting with tasks such as creating invoices, extracting data from documents, generating reports, answering business-related questions, and automating routine workflows.
While SwipeAI is built to be highly accurate, like any AI-powered assistant, it may occasionally generate responses that are incorrect, incomplete, or misleading. This article explains why this can happen and how you can get the best results.
Why can SwipeAI make mistakes?
SwipeAI is powered by advanced large language models (LLMs). These models generate responses based on patterns in data rather than retrieving a guaranteed correct answer every time. As a result, SwipeAI may occasionally produce information that appears accurate but is actually incorrect.
Some common scenarios include:
1. Document extraction errors
When SwipeAI extracts information from bills, invoices, purchase orders, or other documents, it may occasionally:
- Misread numbers or text.
- Apply an incorrect tax rate.
- Map an item to the wrong category or ledger.
- Miss line items, especially in low-quality scans, handwritten documents, or complex layouts.
2. Misinterpreted requests
If your request is ambiguous or lacks sufficient detail, SwipeAI may interpret it differently than intended.
For example, a request such as “Show me last month’s sales” could result in an unexpected date range, report, or filter being applied.
3. Incorrect or fabricated information
In some cases, SwipeAI may generate details such as invoice numbers, customer names, amounts, or other information that sounds plausible but does not actually exist in your account.
4. Limited or outdated context
SwipeAI can only work with the information available to it at the time of your request. If records were recently updated or the required information is outside the data it can access, the response may be incomplete or outdated.
Best practices when using SwipeAI
We recommend treating SwipeAI as a productivity assistant rather than the final source of truth, especially for financial or compliance-related information.
For important business data such as invoices, GST calculations, accounting entries, payments, or financial reports, always review the results before saving, sharing, or acting on them.
To improve accuracy:
- Verify extracted information before saving documents by checking totals, tax amounts, dates, and customer or supplier details against the original document.
- Cross-check financial figures with the relevant reports or ledgers available in Swipe.
- Use clear and specific prompts by mentioning exact dates, customer names, invoice numbers, or report types whenever possible.
- Retry or rephrase your request if the response appears incorrect. Providing additional context often results in more accurate answers.
Help us improve SwipeAI
Your feedback plays an important role in improving SwipeAI.
- Use the
Thumbs Up or 
Thumbs Down option to rate SwipeAI’s responses. - If you notice a recurring issue, such as incorrect document extraction or inaccurate responses for a specific type of request, please contact our support team and share an example. This helps us investigate and continuously improve the experience.
We are constantly working to make SwipeAI more accurate, reliable, and helpful. While SwipeAI can significantly reduce manual effort, we recommend reviewing important business information before relying on it for financial, tax, or compliance-related decisions.