Hello Swipe! I Need help with Error Message: Discount cannot be greater than total amount

[Isha]

There are a few possible scenarios to check:

1. Verify the invoice value and then try applying the discount.

2. Check the product prices and the discount applied.

For example, if the product price is ₹60 and you’re trying to apply a discount of ₹155, it will cause an error.

3. Check the discount type.

In the above example, if the discount is applied on the unit price as ₹155, the system will show an error saying, “Discount cannot be greater than the total amount.”

Note:
In such cases, please suggest the customer to change the discount type to “Net Amount.”

Learn more about discount types by referring to the article mentioned below:

How to change discount type while making an invoice?

If you want to change the discount type while creating the invoice, then please follow the steps given below: Example: If you wish to provide a discount on the net amount but not on the total amount. While creating an invoice >> click on discount type >> select the type. Please refer the image below [image]