# Why my products are not showing in the delivery challan section?

**URL:** <https://community.getswipe.in/t/why-my-products-are-not-showing-in-the-delivery-challan-section/3841>\
**Category:** General\
**Created:** [August 13, 2025, 10:19am UTC](https://community.getswipe.in/t/why-my-products-are-not-showing-in-the-delivery-challan-section/3841 "2025-08-13T10:19:04Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Srilaya](https://yyz1.discourse-cdn.com/flex003/user_avatar/community.getswipe.in/srilaya/32/4994_2.png) [@Srilaya](https://community.getswipe.in/u/Srilaya)\
**Post date:** [August 13, 2025, 10:19am UTC](https://community.getswipe.in/t/why-my-products-are-not-showing-in-the-delivery-challan-section/3841/1 "2025-08-13T10:19:04Z")

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**If your products are not showing in the Delivery Challan section, it may be because the item is marked as a service.**

**Reason:** Delivery Challans are used for physical goods, not services. Since services are intangible, they cannot be included in a Delivery Challan.

If you have added physical goods and the products are still not appearing in the Delivery Challan section, **please reach out to Swipe support for assistance.**

> [@How to reach Swipe support on the web?](https://community.getswipe.in/t/how-to-reach-swipe-support-on-the-web/64):
>
> To reach Swipe support Please follow the below mentioned steps : Step 1: Click on the Chat Box icon. Log in to your Swipe account and click on the chat box icon present at the bottom right corner of the screen. [[image]](https://swipe-3fe913211721.intercom-attachments-1.com/i/o/874370846/28bccb0103f53fcd3d5d23f9/6544e15e012430ae72cf423f_196.png)Step 2: Send us a message A pop-up window will appear. Now, click on the “Send us a message” option from the pop-up. [[click on send us a message]](https://swipe-3fe913211721.intercom-attachments-1.com/i/o/874370850/cdd0762e0efce46ab309940b/6544e196b99aac98f6cc537a_197.png)Step 3: State your Query You can either select the type of query option or describe the query in the chat box. [[state your query]](https://swipe-3fe913211721.intercom-attachments-1.com/i/o/874370855/efcabf452a75a5b7b3c17c28/6544e1d9faed3833b1b6e44f_198.png) …