# Why is customer ledger is showing as pending when the payment or invoices are settled?

**URL:** <https://community.getswipe.in/t/why-is-customer-ledger-is-showing-as-pending-when-the-payment-or-invoices-are-settled/1931>\
**Category:** Customer\
**Created:** [March 15, 2025, 11:10am UTC](https://community.getswipe.in/t/why-is-customer-ledger-is-showing-as-pending-when-the-payment-or-invoices-are-settled/1931 "2025-03-15T11:10:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Sanmeet\_7](https://yyz1.discourse-cdn.com/flex003/user_avatar/community.getswipe.in/sanmeet_7/32/6547_2.png) [@Sanmeet\_7](https://community.getswipe.in/u/Sanmeet_7)\
**Post date:** [March 15, 2025, 11:10am UTC](https://community.getswipe.in/t/why-is-customer-ledger-is-showing-as-pending-when-the-payment-or-invoices-are-settled/1931/1 "2025-03-15T11:10:13Z")

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**Case 1: If the payout is manually recorded in the customer ledger, it will be shown as an outstanding amount.**

**Click on “parties” and “ Then View Customer Ledger”.**

 ![image](https://canada1.discourse-cdn.com/flex003/uploads/getswipe/original/2X/1/1ec06dbd492894f4a1f0400a06644a6bdad66ef2.png)  
 ![image](https://canada1.discourse-cdn.com/flex003/uploads/getswipe/original/2X/e/e0e571f9643a9acb4568af7081a2a347912653ee.png)

**“Next, identify the Pay out and delete it”.**

 ![image](https://canada1.discourse-cdn.com/flex003/uploads/getswipe/original/2X/5/5d79f46f65522c71772cd46c43d19edb0fd0e857.png)  
 ![image](https://canada1.discourse-cdn.com/flex003/uploads/getswipe/original/2X/9/9dd2f58a2aad6d0e397341ca534160a3786ca3f8.png)

**Case 2: If you have added an opening balance in debit for the customer.**

We suggest you to please check and remove the opening balance.

**Kindly go to the parties\>\>Click on edit** \>\> **Scroll down** \>\> **Click on other details** \>\> **Remove the opening balance** \>\>Save.

 ![image](https://canada1.discourse-cdn.com/flex003/uploads/getswipe/original/2X/4/41f5f01997914fb9aa86f0fe25b7927896b765ce.png)

 ![image](https://canada1.discourse-cdn.com/flex003/uploads/getswipe/original/2X/9/9119fc53a6edbf829896caf69a410e88c48c1aea.png)

 ![image](https://canada1.discourse-cdn.com/flex003/uploads/getswipe/original/2X/4/404f5e4af687f81248bb231a2d79843df855525b.png)

 ![image](https://canada1.discourse-cdn.com/flex003/uploads/getswipe/original/2X/8/8798b8b956c351823dc14201145c38d85c5d15c1.png)