# Error **URL:** https://community.getswipe.in/c/error/10.md [Latest](https://community.getswipe.in/latest.md) · [Categories](https://community.getswipe.in/categories.md) · [Tags](https://community.getswipe.in/tags.md) --- ## [About the Error category](https://community.getswipe.in/t/about-the-error-category/49)
**Author:** [@swipe](https://community.getswipe.in/u/swipe)\ **Replies:** 0
--- ## [Hello Swipe! I Need help with Error Message: UPI ID validation failed - /payments/validate\_vpa](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-upi-id-validation-failed-payments-validate-vpa/4777)
**Author:** [@Vinayak\_d](https://community.getswipe.in/u/Vinayak_d)\ **Replies:** 0\ **Last updated:** [August 12, 2026, 5:19am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-upi-id-validation-failed-payments-validate-vpa/4777 "2026-08-12T05:19:48Z")
From the error message above, it looks like you’re trying to validate an invalid UPI ID. Could you please re-check and confirm whether the UPI ID you’ve entered is correct? If it is incorrect, we request you to enter a… --- ## [Error Message: Customer name is mandatory - /v3/doc/create](https://community.getswipe.in/t/error-message-customer-name-is-mandatory-v3-doc-create/4714)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [June 19, 2026, 9:02am UTC](https://community.getswipe.in/t/error-message-customer-name-is-mandatory-v3-doc-create/4714 "2026-06-19T09:02:52Z")
From the above error message “Customer Name is mandatory - /v3/doc/create,” it appears that the customer name field has been set as mandatory while creating the POS bill, but no customer name was provided. To resolve th… --- ## [Hello Swipe! I Need help with Error Message: E-Invoice cannot be generated for documents without items (without items type) - /einvoice](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-e-invoice-cannot-be-generated-for-documents-without-items-without-items-type-einvoice/4592)
**Author:** [@Vinayak\_d](https://community.getswipe.in/u/Vinayak_d)\ **Replies:** 0\ **Last updated:** [June 1, 2026, 11:49am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-e-invoice-cannot-be-generated-for-documents-without-items-without-items-type-einvoice/4592 "2026-06-01T11:49:15Z")
From the above message, we understand that you are trying to generate an E-invoice for a document that was created without adding any items. Please note that an HSN code is mandatory for generating an E-invoice, and HSN… --- ## [\#Error Message: purchase contains duplicate serial numbers for the same product. Please remove them to proceed. SNo: - /v3/doc/create](https://community.getswipe.in/t/error-message-purchase-contains-duplicate-serial-numbers-for-the-same-product-please-remove-them-to-proceed-sno-v3-doc-create/4461)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [April 23, 2026, 2:36pm UTC](https://community.getswipe.in/t/error-message-purchase-contains-duplicate-serial-numbers-for-the-same-product-please-remove-them-to-proceed-sno-v3-doc-create/4461 "2026-04-23T14:36:56Z")
The error “Purchase contains duplicate serial numbers for the same product.” occurs because each product serial number must be unique and cannot be duplicated. Please ensure that the serial numbers you are entering have… --- ## [Error Message: Custom domain not set up. Please set up custom domain to complete integration checklist - /payment\_gateway/settings](https://community.getswipe.in/t/error-message-custom-domain-not-set-up-please-set-up-custom-domain-to-complete-integration-checklist-payment-gateway-settings/4459)
**Author:** [@Vinayak\_d](https://community.getswipe.in/u/Vinayak_d)\ **Replies:** 0\ **Last updated:** [April 23, 2026, 7:10am UTC](https://community.getswipe.in/t/error-message-custom-domain-not-set-up-please-set-up-custom-domain-to-complete-integration-checklist-payment-gateway-settings/4459 "2026-04-23T07:10:59Z")
The error “Custom domain not set up. Please set up custom domain to complete integration checklist” usually occurs if you have not done the custom domain setup in your Swipe account. Please follow the steps mentioned be… --- ## [Error Message: Google Drive permission was not granted. Please connect again, and make sure to check the Google Drive access checkbox on the consent screen. - /sheets/connect](https://community.getswipe.in/t/error-message-google-drive-permission-was-not-granted-please-connect-again-and-make-sure-to-check-the-google-drive-access-checkbox-on-the-consent-screen-sheets-connect/4455)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [April 20, 2026, 8:41am UTC](https://community.getswipe.in/t/error-message-google-drive-permission-was-not-granted-please-connect-again-and-make-sure-to-check-the-google-drive-access-checkbox-on-the-consent-screen-sheets-connect/4455 "2026-04-20T08:41:52Z")
The error Google Drive permission was not granted. Please connect again, and make sure to check the Google Drive access checkbox on the consent screen, usually occurs due to missing checkbox selection while connecting yo… --- ## [Error Message: File format not supported. Please upload images (.png, .jpg) or videos (.mp4, .mov, .avi) - /product/add](https://community.getswipe.in/t/error-message-file-format-not-supported-please-upload-images-png-jpg-or-videos-mp4-mov-avi-product-add/4447)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [April 11, 2026, 1:17pm UTC](https://community.getswipe.in/t/error-message-file-format-not-supported-please-upload-images-png-jpg-or-videos-mp4-mov-avi-product-add/4447 "2026-04-11T13:17:27Z")
The error File format not supported. Please upload images means the image format you’re trying to upload is not supported. We request that you upload the image in PNG or JPEG format and recommend 1024px by 1024px or a 1… --- ## [Error Message: You do not have permission to act on approval documents - /v3/doc/approval/action](https://community.getswipe.in/t/error-message-you-do-not-have-permission-to-act-on-approval-documents-v3-doc-approval-action/4375)
**Author:** [@Bheemalkumar\_C\_Badashetti](https://community.getswipe.in/u/Bheemalkumar_C_Badashetti)\ **Replies:** 0\ **Last updated:** [March 9, 2026, 6:26am UTC](https://community.getswipe.in/t/error-message-you-do-not-have-permission-to-act-on-approval-documents-v3-doc-approval-action/4375 "2026-03-09T06:26:35Z")
From the above error message, we can see that you do not have access to approve the document created by the user. Please contact your admin to provide you with access to approve documents. Please refer to the article b… --- ## [Error Message: At least one user must be assigned for active workflow of document type: invoice - /v3/doc/approval\_workflow](https://community.getswipe.in/t/error-message-at-least-one-user-must-be-assigned-for-active-workflow-of-document-type-invoice-v3-doc-approval-workflow/4374)
**Author:** [@Bheemalkumar\_C\_Badashetti](https://community.getswipe.in/u/Bheemalkumar_C_Badashetti)\ **Replies:** 0\ **Last updated:** [March 9, 2026, 5:56am UTC](https://community.getswipe.in/t/error-message-at-least-one-user-must-be-assigned-for-active-workflow-of-document-type-invoice-v3-doc-approval-workflow/4374 "2026-03-09T05:56:36Z")
From the above error message, we can understand that you are activating a document approval permission without selecting the approver. Please select the approver’s name, after which you will be able to activate the perm… --- ## [Error Message: Duplicate EwayBill for the given document numer, EwbNo-(242152432090) - /einvoice/einvoice\_to\_ewaybill](https://community.getswipe.in/t/error-message-duplicate-ewaybill-for-the-given-document-numer-ewbno-242152432090-einvoice-einvoice-to-ewaybill/4367)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [March 5, 2026, 4:43am UTC](https://community.getswipe.in/t/error-message-duplicate-ewaybill-for-the-given-document-numer-ewbno-242152432090-einvoice-einvoice-to-ewaybill/4367 "2026-03-05T04:43:02Z")
The E-way bill that you are trying to create for that document number is already exist. Please go to E-way bills section and search with E-way bill number. To search the E-way bill number please follow the below mention… --- ## [Hello Swipe! I Need help with Error Message: Request had insufficient authentication scopes. - /sheets/file\_url](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-request-had-insufficient-authentication-scopes-sheets-file-url/4362)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [February 28, 2026, 2:37pm UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-request-had-insufficient-authentication-scopes-sheets-file-url/4362 "2026-02-28T14:37:37Z")
The error “Request had insufficient authentication scopes – /sheets/file\_url” usually occurs due to missing checkbox selection while connecting your Google account. Please disconnect your Google account and reconnect it… --- ## [Hello Swipe! I Need help with Error Message: Invalid UQC - /gst\_reports/gstr\_1/update\_invalid\_products](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-invalid-uqc-gst-reports-gstr-1-update-invalid-products/4320)
**Author:** [@Hritik\_Bhat](https://community.getswipe.in/u/Hritik_Bhat)\ **Replies:** 0\ **Last updated:** [February 5, 2026, 9:00am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-invalid-uqc-gst-reports-gstr-1-update-invalid-products/4320 "2026-02-05T09:00:58Z")
We request you to please check and enter the valid UQC codes for the products. Please check the UQC codes approved by the government portal from the link below: https://einvoice1.gst.gov.in/Others/MasterCodes --- ## [Hello Swipe! I Need help with Error Message: Eway bill has expired. Cannot cancel the order - /ewaybills/v2/delete](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-eway-bill-has-expired-cannot-cancel-the-order-ewaybills-v2-delete/4277)
**Author:** [@Hritik\_Bhat](https://community.getswipe.in/u/Hritik_Bhat)\ **Replies:** 0\ **Last updated:** [January 9, 2026, 8:40am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-eway-bill-has-expired-cannot-cancel-the-order-ewaybills-v2-delete/4277 "2026-01-09T08:40:00Z")
From the above error message, it appears that you are attempting to cancel an e-way bill that has already expired. Please note that an e-way bill can only be cancelled within 24 hours of its creation. --- ## [Error message: Total amount of the document should be between 0 and 1,00,00,00,000](https://community.getswipe.in/t/error-message-total-amount-of-the-document-should-be-between-0-and-1-00-00-00-000/4273)
**Author:** [@Gopika\_P](https://community.getswipe.in/u/Gopika_P)\ **Replies:** 0\ **Last updated:** [January 8, 2026, 9:24am UTC](https://community.getswipe.in/t/error-message-total-amount-of-the-document-should-be-between-0-and-1-00-00-00-000/4273 "2026-01-08T09:24:14Z")
From the above error message, it appears that the invoice total value has become negative . To resolve this error, we request you to please check whether any deduction-type additional charges have been added with a value… --- ## [Hello Swipe! I Need help with Error Message: Duplicate barcode; Shopify product cannot be updated - /v2/product/bulk\_update\_products2](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-duplicate-barcode-shopify-product-cannot-be-updated-v2-product-bulk-update-products2/4269)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [January 5, 2026, 10:52am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-duplicate-barcode-shopify-product-cannot-be-updated-v2-product-bulk-update-products2/4269 "2026-01-05T10:52:28Z")
From the above message, we understand that you are trying to edit products created in Shopify using the bulk upload feature in Swipe. We’re sorry to inform you that currently, editing these products directly in Swipe is … --- ## [Hello Swipe! I Need help with Error Message: GSTIN XXXXXXXX is inactive - /einvoice/create\_einvoice](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-gstin-xxxxxxxx-is-inactive-einvoice-create-einvoice/4234)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [December 10, 2025, 3:18pm UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-gstin-xxxxxxxx-is-inactive-einvoice-create-einvoice/4234 "2025-12-10T15:18:01Z")
The error states that the GSTIN - XXXXXXXXX is currently marked as inactive on the GST portal. ​ Please verify the GSTIN status on the GST portal by link below: ​ ​https://services.gst.gov.in/services/searchtp Feel … --- ## [Hello Swipe! I Need help with Error Message: Document Number must be between 0 and 2147483647. Please change and try again - /v3/doc/create](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-document-number-must-be-between-0-and-2147483647-please-change-and-try-again-v3-doc-create/4224)
**Author:** [@Hritik\_Bhat](https://community.getswipe.in/u/Hritik_Bhat)\ **Replies:** 0\ **Last updated:** [December 6, 2025, 12:35pm UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-document-number-must-be-between-0-and-2147483647-please-change-and-try-again-v3-doc-create/4224 "2025-12-06T12:35:04Z")
From the above error message, we understand that you are entering a document serial number greater than 2147483647. We request you to keep the document number between 0 and 2147483647 and try creating the document again… --- ## [Hello Swipe! I Need help with Error Message: Batching/Serial/IMEI feature is not enabled for this company. Please upgrade your plan - /v3/doc/create](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-batching-serial-imei-feature-is-not-enabled-for-this-company-please-upgrade-your-plan-v3-doc-create/4209)
**Author:** [@Vinayak\_d](https://community.getswipe.in/u/Vinayak_d)\ **Replies:** 0\ **Last updated:** [November 29, 2025, 7:52am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-batching-serial-imei-feature-is-not-enabled-for-this-company-please-upgrade-your-plan-v3-doc-create/4209 "2025-11-29T07:52:57Z")
From the above error message, I understand that you’re trying to create a document with the product having batches added, but the batches feature hasn’t been upgraded yet. Please let us know if you’d like to upgrade to … --- ## [Hello Swipe! I Need help with Error Message: Warehouses feature is not enabled for this company. Please upgrade your plan - /v3/doc/create](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-warehouses-feature-is-not-enabled-for-this-company-please-upgrade-your-plan-v3-doc-create/4208)
**Author:** [@Rupa](https://community.getswipe.in/u/Rupa)\ **Replies:** 0\ **Last updated:** [November 29, 2025, 7:20am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-warehouses-feature-is-not-enabled-for-this-company-please-upgrade-your-plan-v3-doc-create/4208 "2025-11-29T07:20:00Z")
From the above error message, I can understand that you’re trying to create a document. Your account has warehouses added, but the Warehouse feature hasn’t been upgraded yet. Please let us know if you’d like to upgrade t… --- ## [Hello Swipe! I Need help with Error Message: Token is invalid - /pricing/get\_pricing\_plans](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-token-is-invalid-pricing-get-pricing-plans/4188)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [November 22, 2025, 1:05pm UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-token-is-invalid-pricing-get-pricing-plans/4188 "2025-11-22T13:05:47Z")
We request you to kindly refresh the page once and check again. If the concern still continues, please do let us know. We’re here to help you! --- ## [Hello Swipe! I Need help with Error Message: You do not have permission to add customers - /v2/customer/add](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-you-do-not-have-permission-to-add-customers-v2-customer-add/4184)
**Author:** [@Sanmeet\_7](https://community.getswipe.in/u/Sanmeet_7)\ **Replies:** 0\ **Last updated:** [November 22, 2025, 5:22am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-you-do-not-have-permission-to-add-customers-v2-customer-add/4184 "2025-11-22T05:22:00Z")
From the above error message, I can understand that your Admin has not given the access to add customers for you. ​ We suggest to please reach out to you’re Admin and request to provide access to customers. Please f… --- ## [\#Error Message: Save is under progress. Please try again later - /gst\_reports/gstr\_1/reset\_push](https://community.getswipe.in/t/error-message-save-is-under-progress-please-try-again-later-gst-reports-gstr-1-reset-push/4177)
**Author:** [@Jagadish.S](https://community.getswipe.in/u/Jagadish.S)\ **Replies:** 0\ **Last updated:** [November 21, 2025, 5:27am UTC](https://community.getswipe.in/t/error-message-save-is-under-progress-please-try-again-later-gst-reports-gstr-1-reset-push/4177 "2025-11-21T05:27:49Z")
The GST API servers are currently busy, which is causing a delay in processing your data. We kindly request you to reset and try saving the documents again. You can follow the steps in the article below to reset: https… --- ## [Hello Swipe! I Need help with Error Message: Ship Details: Pincode does not belong to the state-97 - /einvoice/einvoice\_to\_ewaybil](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-ship-details-pincode-does-not-belong-to-the-state-97-einvoice-einvoice-to-ewaybil/4142)
**Author:** [@Isha](https://community.getswipe.in/u/Isha)\ **Replies:** 0\ **Last updated:** [November 10, 2025, 5:26am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-ship-details-pincode-does-not-belong-to-the-state-97-einvoice-einvoice-to-ewaybil/4142 "2025-11-10T05:26:07Z")
The error indicates that the entered Pincode Mention the Pincode does not match the selected State Code (97) in the shipping details. Kindly check and enter the valid pincode or state accordingly. Note: If you are cre… --- ## [Hello Swipe! I Need help with Error Message: No valid products to update - /v2/product/bulk\_update\_products](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-no-valid-products-to-update-v2-product-bulk-update-products/4112)
**Author:** [@Hritik\_Bhat](https://community.getswipe.in/u/Hritik_Bhat)\ **Replies:** 0\ **Last updated:** [October 23, 2025, 6:45am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-no-valid-products-to-update-v2-product-bulk-update-products/4112 "2025-10-23T06:45:31Z")
From the above message, we understand that you are trying to bulk update the product details, but however you haven’t made any changes to the products. Therefore, we request you to please make the changes accordingly be… --- ## [Hello Swipe! I Need help with Error Message: Inter-State ewaybill is not allowed for gold - /ewaybills/create](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-inter-state-ewaybill-is-not-allowed-for-gold-ewaybills-create/4094)
**Author:** [@Pooja\_Garode](https://community.getswipe.in/u/Pooja_Garode)\ **Replies:** 0\ **Last updated:** [October 16, 2025, 8:39am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-inter-state-ewaybill-is-not-allowed-for-gold-ewaybills-create/4094 "2025-10-16T08:39:29Z")
It seems like you are trying to create an E-way bill for inter-state transactions. Please note that interstate e-way bills are not allowed for gold items. Please check with your CA for more details. --- ## [Hello Swipe! I Need help with Error Message: Transport document date should not be given for Gold e-Waybill - /einvoice/einvoice\_to\_ewaybill](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-transport-document-date-should-not-be-given-for-gold-e-waybill-einvoice-einvoice-to-ewaybill/4091)
**Author:** [@Vinayak\_d](https://community.getswipe.in/u/Vinayak_d)\ **Replies:** 0\ **Last updated:** [October 15, 2025, 5:11am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-transport-document-date-should-not-be-given-for-gold-e-waybill-einvoice-einvoice-to-ewaybill/4091 "2025-10-15T05:11:56Z")
It seems like you’re trying to create an E-way bill for gold, but a transporter ID or document date has been entered. Please note that while creating an E-way bill for gold, the transporter ID and document date are not … --- ## [Hello Swipe! I Need help with Error Message: Invalid Parameter state-cd in request header - /user/request\_otp](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-invalid-parameter-state-cd-in-request-header-user-request-otp/4079)
**Author:** [@Hritik\_Bhat](https://community.getswipe.in/u/Hritik_Bhat)\ **Replies:** 0\ **Last updated:** [October 7, 2025, 7:06am UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-invalid-parameter-state-cd-in-request-header-user-request-otp/4079 "2025-10-07T07:06:29Z")
This error is from GST portal due to wrongly added GSTIN of the company. Kindly check if the GSTIN of the company added is valid and try again. --- ## [Error Message: CGST/SGST value is not applicable for Inter State Transaction - /ewaybills/create](https://community.getswipe.in/t/error-message-cgst-sgst-value-is-not-applicable-for-inter-state-transaction-ewaybills-create/4070)
**Author:** [@Gopika\_P](https://community.getswipe.in/u/Gopika_P)\ **Replies:** 0\ **Last updated:** [September 30, 2025, 6:09am UTC](https://community.getswipe.in/t/error-message-cgst-sgst-value-is-not-applicable-for-inter-state-transaction-ewaybills-create/4070 "2025-09-30T06:09:14Z")
From the above message, we would like to inform you that the customer for whom you are trying to create E-way bill has SEZ type business. Therefore, the invoice should be an SEZ with IGST invoice to avoid any discrepanc… --- ## [Hello Swipe! I Need help with Error Message: There is No PART-B/Vehicle Entry.. So Please Update Vehicle Information.. - /ewaybills/initiate\_multi\_vehicle](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-there-is-no-part-b-vehicle-entry-so-please-update-vehicle-information-ewaybills-initiate-multi-vehicle/4061)
**Author:** [@Vinayak\_d](https://community.getswipe.in/u/Vinayak_d)\ **Replies:** 0\ **Last updated:** [September 26, 2025, 12:28pm UTC](https://community.getswipe.in/t/hello-swipe-i-need-help-with-error-message-there-is-no-part-b-vehicle-entry-so-please-update-vehicle-information-ewaybills-initiate-multi-vehicle/4061 "2025-09-26T12:28:04Z")
From the above message, I can understand that you’re trying to update the information for multi vehicle, but you haven’t entered the Part B details yet. We suggest you to please enter the Part B details to initiate Mult… [Next page](https://community.getswipe.in/c/error/10.md?page=1)